1. My order shows as delivered, but I haven't received it. What should I do?
Please check with other members of your household, neighbours and any safe places around the property first. If you still cannot locate the parcel, contact us and we will help you with the next steps.
2. My item has arrived damaged or with a part missing. What should I do?
Please contact us with your order details and, where possible, a photo of the item. We can then arrange a replacement, refund or provide the missing part where applicable.
3. Can I return an item if it is not suitable?
Yes. Please contact us before returning the item so we can provide the appropriate return instructions. For change-of-mind returns, the customer is responsible for return postage.
4. When will my refund be processed?
Refunds are normally processed after the returned item has been received and inspected. The time it takes to appear in your account can then depend on your payment provider.
5. Can I change or cancel my order?
Please contact us as soon as possible. If the order has not yet entered the fulfilment process, we will try to make the requested change. Once an order has been dispatched, changes may no longer be possible. You can still return it within 14 days of delivery, as set out in our Returns & Refunds policy.
